It’s no secret Toyota’s recently been taking its decades-old customer loyalty for granted.
And while company officials and sales figures suggest it’s managed to keep a number of those customers in the fold, could it be only a matter of time before millions of Toyota drivers leave the company?
Bloomberg’s Alan Ohnsman posed the question in
a recent article describing the struggle of the Toyota Corolla, the company’s mainstay for the better part of four decades. It long ago passed the Volkswagen Beetle as the most popular nameplate in history, with more than 37 million sold since the 1960s. And, floor mat-accelerator issues aside, it’s remained a byword for durability and reliability.
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| 2011 Toyota Corolla S (Toyota Motor photo) |
Toyota’s been throwing those characteristics around in TV ads, with customer testimonials about the number of surviving Corollas in the last 20-or-so years.
But there’s a problem when the best thing a company can say about its product is that it’s durable and reliable. The Corolla’s forever been an example of an automotive appliance, just reliable transportation. And for many years that’s been fine, since that best described the small car class.